We want you to be fully satisfied with your buy and this is why Zukhruf Fragrances is your number one fragrance shop. If you’re not, here’s how our return process works:If you’re not, here’s how our return process works:

Eligibility:

You may return any unused item which has not been damaged in anyway (however Skincare, Haircare and Makeup items cannot be returned) in its unused condition in its original packaging including the packing slip.
The return has to be started within a period of 14 days from the receipt of delivery.

Refund Process:

After we receive the item that was returned to us by you, we will assess the item to check whether it has met the required standards for the return policy.
You will get back your money, and exactly the amount you spent on the merchandise, ((excluding the cost of shipping)).

How to Initiate a Return:

To get the initiate the return process, please feel free to get in touch with our customer support team at returns@zukhruffragrances. Returning to the com website to begin the return process.
Enter your order information and the specifics as to why you’re returning the item.

Shipping Charges:

Kindly be informed that costs of delivering the products are not refundable unless in cases where the return is as a result of an error on our side.

Exceptions:

Skincare, Haircare and Makeup items thus fall under this category and are not eligible for return because of reasons to do with hygiene.We are thankful for your patronage to the Zukhruf fragrances. Thank you so much for placing your confidence in our product.