Privacy Policy

Privacy Policy – Zukhruf Mart

At Zukhruf Mart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, shop online, or purchase from our store

 

Return & Exchange Policy

At Zukhruf Mart, customer satisfaction is our priority.

  • Perfumes: Due to hygiene and safety reasons, perfumes can only be returned if unopened, unused, and in original packaging within 7 days of purchase.

  • Decor Items: Can be returned or exchanged within 14 days if unused, undamaged, and in original packaging.

  • Damaged/Defective Products: Must be reported within 48 hours of delivery with photos for verification.

  • Refunds: Processed via the original payment method within 7–10 working days after approval.

  • Non-Returnable Items: Sale/discounted items and customized décor pieces are not eligible for return.

 

 

1. Information We Collect

We may collect the following information when you interact with us:

  • Personal Details: Name, email address, phone number, billing/shipping address.

  • Payment Information: Securely processed via third-party payment gateways (we do not store card details).

  • Order Details: Product preferences, purchase history, and return requests.

  • Technical Information: IP address, browser type, and cookies for a better shopping experience.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.

  • Communicate about order updates, promotions, or offers.

  • Improve our products, services, and website experience.

  • Ensure fraud prevention and secure transactions.

3. Data Security

  • Your data is stored securely and only accessed by authorized staff.

  • We do not sell, trade, or rent your personal information to third parties.

  • Transactions are protected with secure SSL encryption.

4. Sharing Information

We may share limited information with:

  • Delivery Partners: To ship your products.

  • Payment Gateways: For secure payments.

  • Legal Authorities: If required by law.

5. Cookies

Our website may use cookies to:

  • Remember your preferences.

  • Track browsing for analytics and better experience.

  • You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

  • Request access or correction of your personal data.

  • Opt-out of promotional emails anytime.

  • Request deletion of your personal information (where legally allowed).

7. Updates to Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.